Information on Control Bodies

The trader's activity is regulated by two main bodies: the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP).

Consumer Protection Commission (CPC)

  • Website: https://kzp.bg/ kontakti
  • Phone: 0700 111 22
  • Email: info@kzp.bg
  • Address: 4A Slaveykov Square, floors 3, 4 and 6, Sofia, Bulgaria

Commission for Personal Data Protection (CPDP)

  • Website: https://www.cpdp.bg/
  • Phone: 02/91-53-518
  • Email: kzld@cpdp.bg
  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria

Online Dispute Resolution

Consumers in the European Union have the option to use the European Online Dispute Resolution (ODR) platform, which is available at: http://ec.europa.eu/odr. This platform provides a single access portal, facilitating the resolution of disputes between consumers and traders.

Alternative Dispute Resolution (ADR)

In addition to the online platform, consumers can take advantage of alternative dispute resolution (ADR) methods. ADR is an out-of-court procedure based on the voluntary consent of both parties. In Bulgaria, general conciliation commissions operate to assist in reaching agreements between consumers and traders in disputes related to contracts for the sale of goods and the provision of services.

The General Conciliation Commission with headquarters in Plovdiv and a scope of activity covering the Plovdiv region is competent to consider disputes between the trader and the consumer.

A complete list of recognized ADR bodies in the member states of the European Union can be found at the following address:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show 1